Phone Number Porting Info & Authorization By checking the Port Authorization Agreement checkbox, you acknowledge that you are the responsible billed party for the phone number(s) submitted on the form (Your Phone Numbers). You authorize Tremolo to act as your representative or agent for the purpose of transferring Your Phone Number(s) to Tremolo. Additionally, you authorize Tremolo and your current telecommunications service provider to share appropriate billing information and to manage the process for the transfer of Your Phone Number(s) to Tremolo. After the port is successful, you will no longer be able to use your ported phone number(s) with your current service provider. You will be responsible for payment of all outstanding charges including any fees that may be assessed by your current service provider for canceling service. You are indicating your understanding of the porting process as described above and of all charges that may be due and payable to your current service provider resulting from porting Your Phone Number(s) to Tremolo. DO NOT CANCEL SERVICE WITH YOUR CURRENT SERVICE PROVIDER until Your Phone Number(s) has been successfully ported to your new wireless service. If you cancel service with your current service provider prior to successfully porting Your Phone Number(s) to your new wireless service provider, you risk losing Your Phone Number(s). After the port is successful, you will no longer be able to use your ported phone number(s) with your old service provider, you will be required to contact your old service provider to cancel service or acquire new phone numbers, and you will be responsible for payment of all outstanding charges including any fees that may be assessed by your old service provider for canceling service. [Upon submission of your order, you will be provided with an order confirmation online and to the email address provided with this order. The confirmation will provide simple instructions to check the status of your order. If you are purchasing a new phone from Tremolo, you should wait to receive your new phone prior to port completion so that service is not disrupted with your old service provider. Once you receive your phone, Your Phone Number(s) should be ported within 24 hours, and you will be provided with contact information to check the status of your scheduled port request. We will contact you if your number cannot be ported and will offer you alternative options for activating service. Checking the box above indicates your understanding of the porting process and all charges that may be due and payable to your old service provider resulting from porting your phone number(s) as described above. For BYOD customers (applicable to Tremolo (v) customers only): If you are bringing your own device to use with your Tremolo (v) service under Tremolo’s BYOD policy, please be aware that Tremolo makes no guaranty, representation, warranty, or other assurance with respect to your device. It is possible that the porting process may fail or be delayed due to issues with your device. Tremolo is not responsible for any such failure or delay, and you assume all risk with respect to the porting process, including without limitation the risk of losing your ability to use your current phone number with your current service and with your Tremolo (v) service. Tremolo does not offer support in respect of any device you bring under the BYOD policy. You are responsible for all charges under your current service and under your Tremolo service, regardless as to whether or not the port process is successfully completed.

Order Terms & Conditions This document (“Terms and Conditions”) outlines the terms and conditions for two different Tremolo services. The first service, Tremolo Service Contract (“Service Contract”), applies to two (2) year and other contract plans with a term commitment (excluding “no contract” plans). The second service, Tremolo No Contract (“No Contract”), applies only to plans with no upfront term commitment. Where terms and conditions vary between the two services, distinctions are explicitly made. Where terms and conditions apply to both the Service Contract and No Contract services, no such distinction is made. If you need further assistance understanding the terms and conditions applicable to your specific Tremolo service, please contact Tremolo customer service department at the number listed in Section 11 below. TREMOLO TERMS & CONDITIONS Your agreement with Tremolo (“Tremolo”) includes these Terms and Conditions (these “Terms”), applicable terms and conditions for specific services and devices, your Rate Plan terms, our Privacy Policy, our Return & Exchange Policy , and our Acceptable Use Policy (all located at tremolo.net/mobile-terms-conditions), in each case, as amended, supplemented or otherwise modified from time to time (collectively, the "Agreement"). Your Rate Plan includes your monthly service allotments for minutes, messages, or data ("Allotments"), rates, coverage, and other applicable terms (your "Rate Plan"). If you are a Service Contract customer, your Rate Plan also includes your Term Commitment (defined below) and Early Termination Fee (defined below). The terms of your Rate Plan are as specified during sign-up or when you change rate plans and are available under your account at mobile.tremolo.net. To the extent any term in your Rate Plan expressly conflicts with these Terms, the term in your Rate Plan will govern. Unless otherwise provided, if any term in these Terms or your Rate Plan conflicts with any term in any other applicable terms and conditions for specific services and devices, our Privacy Policy, or our Acceptable Use Policy, the term herein or in your Rate Plan, as applicable, will govern. For purposes of these Terms, the following basic definitions apply: (1) “You,” “your,” “customer,” “user,” and similar terms refer to an account holder or user with us. (2) “Tremolo,” “we,” “us,” “our,” and similar terms refer to Tremolo and its affiliates doing business as Tremolo. (3) “Device” means any phone, handset, device, accessory, or other product we sell to you or that is active on your account with us. (4) “Service” refers to our offers, rate plans, options, wireless services, or devices associated with your account. (5) “Tremolo Plan” refers to the category of plans marketed under the designation Tremolo (as opposed to Tremolo (s)) as of the effective date of these Terms. (6) “Tremolo (s)” refers to the category of plans marketed under the designation as of the effective date of these Terms. (7) “Service Contract” means Tremolo service under a two (2) year or other contract with a term commitment (excluding No Contract). (8) “No Contract” means Tremolo no contract service, which includes plans that have no upfront term commitment. Please read the Agreement carefully. It contains important information about your Service and your Tremolo Device. The Agreement includes limitations of liability, and information regarding privacy and resolution of disputes by arbitration instead of in court. Additionally, it provides information about your cancellation rights and obligations, including, for Service Contract customer, the possibility of an Early Termination Fee. You represent that you have the legal capacity to accept these Terms and the Agreement. If you are signing on behalf of an organization, you represent that you are authorized to sign. You agree to pay any access and usage charges, taxes, fees, and other charges processed through your Device ("Charges"). You may designate others to manage or make changes to your account ("Authorized User"). Both you and Authorized Users will have access to all account information. If you provide your personal account validation information to someone, they can access and make changes to your account, just as you can, and those changes will be binding on you. You may request to switch to another Rate Plan, and if we authorize the change, a transfer fee may apply. Changes may increase or decrease the cost of your Service. 1. Acceptance and Eligibility. 1.1 Acceptance. You accept these Terms and the Agreement with Tremolo when you do any of the following: (a) provide a written or electronic signature to the Agreement; (b) orally confirm your acceptance of the Agreement; (c) active your Service or Device; (d) use your Service or Device after making a change or addition; or (e) pay for the Service or Device. If you do not wish to accept these Terms, please refrain from taking any of these actions. 1.2 Eligibility. Individuals under the age of 18 are not eligible to purchase Tremolo Services or hold an account with Tremolo. By accept these Terms and the Agreement with Tremolo, you represent, warrant, and agree that you are 18 years of age or older. 2. Our Rights to Make Changes. Your Service is subject to our business policies, practices, and procedures, which we may change without notice. Unless prohibited by law, we may change prices, charges, and any terms in the Agreement at any time. If we materially modify these Terms or your Rate Plan in a way that is materially averse to you, we will provide at least 30 days’ notice, either by posting the changes on mobile.tremolo.net or by email. You may object to any such changes by providing us with written notice before the changes take effect. We may then choose to exempt you from the changes. If you timely object and we do not exempt you within 15 days after the changes become effective, you may terminate your Service without penalty or early termination fee (if applicable) by providing written notice with in 30 days after the changes become effective. If you either (i) do not object prior to the changes becoming effective or (ii) do timely object and we do not exempt you, and you do not terminate within 30 days after the changes become effective, then in either case, you accept the changes. 3. Devices and Service. 3.1 Wireless Device & Compatibility with Other Networks. Unless otherwise specified below, your Device must be purchased directly from Tremolo. Tremolo reserves the right, in its sole discretion, to refuse new Service or suspend, cancel, or otherwise act in connection with your existing Service if Tremolo determines that you are using or attempting to use a Device with your Service that you did not purchase directly from Tremolo (e.g. a Device that you obtained from another carrier or individual). Your Device may not be compatible with other networks, services, or features provided by other carriers. Furthermore, your Device may not be compatible with other Tremolo services (for instance, if you purchased a device for a Tremolo (s) plan, that device will not work with a Tremolo Plan, and vice versa). Your Device must, as solely determined by Tremolo, be compatible with, and not potentially harm, our network. Some Tremolo features will be available only on Devices purchased from us. A Tremolo Device is designed to be used only with applicable Tremolo service. We do not represent or guarantee that your Device can work with another provider. In addition, we do not offer Device reprogramming support to enable your Device to work with another provider. At times, software, applications, or other programming remotely update without notice, which could alter data you have stored, Device programming, or functionality. Non-Tremolo Device Import Policy (“Import Policy”) (applicable only to Tremolo Plan customers): As a Tremolo Plan customer, you may use a Device not purchased from Tremolo, subject to the following terms and disclaimers below. Service Contract customers must purchase a primary line Device directly from Tremolo, though additional lines may use Devices not purchased from Tremolo. The following terms and disclaimers apply to the Import Policy: (a) Approved and Compatible Devices. Only approved Device models are permitted, and model verification will occur during Service sign-up. Device compatibility is not guaranteed, even for approved models. Your device serial number and IMEI will be checked after you have signed up and paid for Service. Service payment does not guarantee functionality, and Devices may be rejected including: (i) your device is active with another carrier at the time of Service activation and you have not properly completed the porting process or (ii) your device has been blacklisted as stolen or otherwise ineligible for activation. (b) Device Porting. When attempting to port a number to a device under this Import Policy, there may be instances of failure or delays, potentially preventing the use of your device with your Tremolo Service or other wireless service. Such failure are generally due to issues with your device or its compatibility with Tremolo Service. You agree that all porting attempts are at your own risk and that Tremolo holds no responsibility for any resulting failure or delay. Additionally, you acknowledge that Tremolo is under no obligation to offer technical support for the porting process. (c) Assumption of Risk. Tremolo offers no guarantees, representations, warranties, or assurances of any kind, regarding any device not purchased from Tremolo, whether such device is approved or not. Such Devices may not be fully compatible with Tremolo Service, and their use is entirely at your risk, without support of liability from Tremolo. Additionally, using an imported Device may void any manufacturer warranties. Tremolo is not responsible for compatibility issues or performance with these Devices, and Service billing for Service Contract customers will begin on the earlier of either the date your Device is activated or the 15th day following your Service order placement. Other than outlined here, your payment for Service is non-refundable in the event of Device incompatibility, rejection, or other issues associated with importing your Device. 3.2 Coverage; Where Your Device Will Work; Service Speeds. Coverage is not available everywhere and Service speeds are not guaranteed. Service speeds may depend on the Service purchased. Actual speeds will vary. Estimating wireless coverage, signal strength and Service speed is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control (network problems, network or internet congestion, software, signal strength, your Device, structures, buildings, weather, geography, topography, server speeds of the websites you access, etc.), may result in dropped and blocked connections, slower Service speeds, or otherwise impact the quality of Service. Services that rely on location information, such as E911 and GPS navigation, depend on your Device's ability to acquire satellite signals (typically not available indoors) and network coverage. While your Device is receiving a software update, you may be unable to use your Device in any manner until the software update is complete. 3.3 Roaming. The term "roaming" typically refers to coverage on another carrier's network that we may make available to you based on our agreements with other carriers. These agreements may change from time to time and roaming coverage is subject to change. Your ability to receive roaming coverage depends on the radio transmissions your Device can pick up and the availability of roaming coverage. We make no guarantee that roaming coverage will be available. Roaming coverage may exist both within and outside our network coverage areas. Your Device will generally indicate when you're roaming. Depending on your Services, separate charges or limits on the number of minutes used while roaming may apply. Certain Services may not be available or work the same when roaming (including data Services, voicemail, call waiting, etc.). 3.3.1 Free Domestic Voice Roaming. Free domestic voice roaming is a privilege that Tremolo may in its discretion provide in connection with your rate plan. It is not a feature of your rate plan itself, and Tremolo may not provide it in connection with your rate plan. To the extent Tremolo provides free domestic voice roaming, Tremolo is not obligated to provide free domestic voice roaming and reserves the right to modify, limit, or disable your free domestic voice roaming at any time without notice to you. Tremolo reserves the right to revoke free domestic voice roaming from your rate plan and/or add free domestic voice roaming to any other rate plan at its sole discretion. You will be charged normal roaming rates applicable to your rate plan for any roaming use not provided as free domestic voice roaming by Tremolo. Any free domestic voice roaming provided by Tremolo is also subject in all respects to excessive use limitations. Tremolo may deem your roaming use excessive if it is more than 10% of your total airtime minutes usage in any given billing cycle, or otherwise in its discretion, and in any case without notice to you. If your use of roaming exceeds an ordinary range of roaming use, consumes excessive network capacity, adversely affects Tremolo’s ability to provide services to other users, and/or results in Tremolo incurring excessive charges, Tremolo may deem your roaming use excessive and revoke any free domestic voice roaming provided to you without notice to you. Tremolo will monitor your roaming use on a day-to-day basis to determine whether your roaming use is excessive. 3.4 Charges and Call Details. You may review your call and charge details by accessing your account on our website at mobile.tremolo.net. 3.5 Data Services & Content. Our data Services or your Device may allow you to access the internet, text, pictures, video, games, graphics, music, email, applications, sound and other materials (“Data Content”) or send Data Content elsewhere. Some Data Content is available from us or our vendors, while other Data Content can be accessed from others (third party websites, games, ringtones, etc.). We make absolutely no guarantees about the Data Content you access on your Device. You are responsible for all charges associated with purchases or use of Data Content from any Device assigned to your account. You may be able to restrict access and certain services by implementing controls available at mobile.tremolo.net, or by calling Tremolo’s customer service at the number listed in Section 11 below. Data Content may not be transferable from one Device to another Device. When you use, download, or install Data Content that you acquire from Tremolo, the Data Content is licensed to you by Tremolo and may be subject to additional license terms between you and the creator/owner of the Data Content. Unless otherwise specified in applicable terms, whether acquired from Tremolo or a third party, any Data Content you acquire is licensed for personal, lawful, non-commercial use on your device only. You may not transfer, copy, or reverse engineer any Data Content, or alter, disable or circumvent any digital rights management security features embedded in the Data Content. Data Content may be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent or objectionable. You are solely responsible for evaluating the Data Content accessed by you or anyone on your account. We strongly recommend you monitor data usage for children/minors. Data Content from third parties may also harm your Device or its software. To protect our network, Services, or for other reasons, we may place restrictions on accessing certain Data Content (such as certain websites, applications, etc.), impose separate charges, limit throughput or the amount of data you can transfer, or otherwise limit or terminate Services. You may not be able to make or receive voice calls while using data Services. Data Content provided by our vendors or third parties is subject to cancellation or termination at any time without notice to you and you may not receive a refund for any unused portion of the Data Content. In addition to the rules for using all our other Services, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, wireless routers, Data Link, etc.), you can’t use our data Services: (1) with server devices or host computer applications, or other systems that drive continuous heavy traffic or data sessions; (2) as a substitute or backup for private lines or frame relay connections; or (3) for any other unintended use as we determine in our sole discretion. We reserve the right to limit, suspend or constrain any heavy, continuous data usage that adversely impacts our network performance or hinders access to our network. If your Services include web or data access, you also may not use your Device as a modem for computers or other equipment, unless we identify the Service or Device you have selected as specifically intended for that purpose. Tremolo is also not responsible for any information on your Device, including sensitive or personal information. If possible, you should remove or otherwise safeguard any sensitive or personal information when your Device is out of your possession or control, including, but not limited to, relinquishing, exchanging, returning or recycling your Device. By submitting your Device to us, you agree that we, including without limitation, our employees, contractors or vendors, may access all the information on your Device. Tremolo may retain, use, and share information collected when you download, use, or install some Data Content, may update your Data Content remotely, or may disable or remove any Data Content at any time. Refer to Tremolo’s Privacy Policy as well as the Data Content creator/owner’s privacy policy for information regarding the use of information collected when you download, install, or use any Data Content. We are not responsible for any transmission failure, interruption, or delay related to Data Content, or any content or website you may be able to access through the Data Content. We do not guarantee that you will not receive spam or other unsolicited messages or other Data Content, and you agree that we are not liable for such messages or other Data Content. 3.6 Location Based Services. Our network generally may know the location of your Device when it is outdoors and/or turned on. By using various technologies to locate your Device, we may provide enhanced emergency 911 services, and optional location-sensitive services provided by us or a third party. Network coverage or environmental factors (such as structures, buildings, weather, geography, landscape, and topography) can significantly impact the ability to access your Device’s location information and use of location-sensitive services. You agree that any authorized user may access, use or authorize Tremolo or third-party location sensitive applications through the Services. You understand that your use of such location sensitive applications is subject to the application’s terms and conditions and policies, including its privacy policy. If you activate location sensitive services for devices used by other authorized users, you agree to inform the authorized user(s) of the terms of use for location sensitive applications and that the Device may be located. For additional information on location-sensitive services, see our Privacy Policy on our website. 3.7 911 or Other Emergency Calls. Public safety officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information. Unlike traditional wireline phones, depending on a few factors (for example, whether your Device is GPS enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 911 operators may not know your phone number, your location or the location of your Device. In certain circumstances, an emergency call may be routed to a state patrol dispatcher or alternative location set by local emergency service providers. Enhanced 911 service (“E911”), where enabled by local emergency authorities, uses GPS technology to provide location information. Even when available, however, E911 does not always provide accurate location information. If your Device is indoors or for some other reason cannot acquire a satellite signal, you may not be located. Some Devices have a safety feature that prevents use of the keypad after dialing 911 – you should follow voice prompts when interacting with emergency service providers employing interactive voice response systems to screen calls. 3.8 Lost or Stolen Equipment. To avoid unauthorized use of your Tremolo service, if your Device is lost or stolen you may notify us pursuant to Section 11 or by calling Tremolo’s customer service department at the number listed in Section 11 below. Upon receiving notice that your Device is lost or stolen, Tremolo will temporarily deactivate your Service. To re-activate your Service, you must notify us that you wish to resume your Tremolo Service. If you are a Service Contract customer, recurring charges will continue during Service suspension unless Tremolo opts, in its sole discretion, to permit suspension of charges, and if Tremolo does opt to suspend charges, the time of such suspension will not count toward your Term Commitment. If you are a No Contract customer, the suspension period will not alter the expiration date of the Service for which you have paid prior to your Device being lost or stolen (the “Expiration Date”), the time period for which you have paid will continue to run and your Service will expire on the Expiration Date, and if your Service has expired prior to you notifying Tremolo that you wish to re-activate then you will be required to pay for the full 30 day cost of the Service plan you select at time of re-activation. If your Service is used during the time after your Device is lost or stolen and you wish to obtain a credit for such usage, please contact Tremolo. We will investigate the usage and the circumstances surrounding your report of the lost or stolen Device to determine whether a credit is appropriate. Any delay on your part in reporting your Device lost or stolen may be considered by Tremolo in its investigation. 3.9 Misuse of Service or Device. You agree to always comply with our Acceptable Use Policy located at tremolo.net/mobile-terms-conditions. 3.10 Porting/Transferring Phone Numbers. We do not guarantee that number transfers to or from us will be successful and you should be aware that some services (e.g. 911 location services) may not be immediately available. If you authorize another carrier to transfer a number away from us, that is considered a request by you to us to terminate all the Services associated with that number. You will remain responsible for all fees and charges owed in connection with your Service, including fees and charges through the end of the current billing cycle and, for any Service Contract customer, any Early Termination Fee. 3.11 International Long Distance. Tremolo may from time to time offer international long distance calling packages (“ILD Packages”) as an add-on to your rate plan. The ILD Packages will be offered subject to special terms and conditions and availability, the details of which may be found on tremolo.net/mobile-terms-conditions. If you do not have an active ILD Package and use international long distance, or if you have an active ILD Package but your international long-distance usage falls outside of the terms, conditions or availability of your ILD Package, such usage will not be covered by the ILD Package and will, without limitation, be subject to normal charges applicable to international long-distance usage. 4. Cancellation and Returns. 4.1 Devices. If you purchased your Device from Tremolo, you may return your Device as specified in the Tremolo Return & Exchange Policy found at tremolo.net/mobile-terms-conditions. The Tremolo Return & Exchange Policy also outlines the terms and conditions under which you may be eligible to receive a refund for your Device or exchange your Device. Please note that charges may apply in connection with any return or exchange as specified in the Tremolo Return & Exchange Policy. 4.2 Service. Except as specifically provided for in this Agreement, all amounts paid for your Service are non-refundable, including without limitation amounts paid for your Rate Plan. You will not be entitled to any refund or credit due to any unused Allotments, Early Termination of your Service, or any other reason, unless required by applicable law. If you are a Service Contract customer and you do cancel your Service prior to the expiration of your Term Commitment (defined below), an Early Termination Fee may apply as provided in Section 5.9 below. Whether you are a Service Contract or No Contract customer, upon any cancellation of your Service, you will remain liable to Tremolo for any unpaid charges whether billed or unbilled, including without limitation usage charges, taxes, and surcharges, and Tremolo may bill you for and collect such charges per the terms of Section 5 below. Please note, if you are a No Contract customer, you pay for your Service up front, and non-refundable amounts include amounts paid for your Rate Plan. 5. Taxes and Fees; Billing and Payments. 5.1 Taxes & Government Fees. You are responsible for, and shall pay, any applicable federal, state, provincial, municipal, local or other governmental sales, use, excise, value-added, personal property, public utility or other taxes, fees or charges now in force or enacted in the future, that arise from or because of your subscription or use or payment for the Service and Devices. Such amounts may be in addition to payment for the Service and as such will be billed to your credit or debit card as set forth in the Agreement. If you are exempt from payment of such taxes, you must provide Tremolo with an original certificate that satisfies applicable legal requirements attesting to tax exempt status. Tax exemptions will only apply from and after the date Tremolo receives such valid certificate. 5.2 Surcharges and other Fees. You agree to pay all surcharges (“Surcharges”), which may include, but are not limited to: Federal and/or state Universal Service, various regulatory charges, Tremolo administrative charges, gross receipts charges, and charges for the costs we incur in complying with governmental programs. Surcharges are not taxes and are not required by law. They are rates we choose to collect from you and are kept by us in whole or in part. The number and type of Surcharges may vary depending upon the location of the billing address of the Device and can change over time. We determine the rate for these charges and these amounts are subject to change as are the components used to calculate these amounts. Such Surcharges will not exceed any applicable amount authorized by the government. We will provide you notice of any changes to Surcharges in a manner consistent with the Agreement. However, since some Surcharges are based on amounts set by the government or based on government formulas, it will not always be possible to provide advance notice of new Surcharges or changes in the amount of existing Surcharges. Information on Surcharges is provided at the initial point of sale and is available on your our mobile broadband labels. Tremolo reserves the right to charge other fees in connection with the Service from time to time in its sole discretion relating to activation, reactivation, and other transactions or occurrences related to the Service. Such fees will be posted on our website. 5.3 How We Calculate Your Charges For Billing Purposes. Regular Voice Calls: Your voice call Allotment and any voice call time charges or overages are based on minutes of use. We round up partial minutes of use to the next full minute. Time starts when you press “Talk”, or your Device connects to the network and stops when you press “End”, or the network connection otherwise breaks. You are charged for all calls that connect, even to answering machines. You will not be charged for unanswered calls or if you get a busy signal. For incoming calls answered, you are charged from the time shortly before the Device starts ringing until you press END, or the network connection otherwise breaks. If charges vary depending on the time of day that you place or receive calls (for example, nights and weekend plans), you are charged for the entire call based on the rate that applies to the time in which the call starts. For Service Contract customers, usage may not always be processed immediately and may be included in later bills, but usage will count towards your allowance for the month when the Service was used. Messaging (text, picture and video): Your messaging Allotment and any messaging overage is based on number of messages sent. Rates per message will be posted on our website and are subject to change. Standard message rates are charged when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited. Certain messages, including those to third parties to participate in a promotion or other program, will result in additional charges. International messaging rates may vary and are subject to change. International texting availability in or to certain countries is subject to change from time to time, without notice. There is no guarantee that messages will be received, and we are not responsible for lost or misdirected messages. Most text messages are limited to 160 characters. Data Usage: Unless we specifically tell you otherwise, data usage is measured in bytes, kilobytes, megabytes, and gigabytes – not in minutes/time. 1024 bytes equals 1 kilobyte (”KB”), 1024 KB equals 1 megabyte, and 1024 megabytes equals 1 gigabyte. Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each data usage session (”data session”). Rounding occurs at the end of each data session, and sometimes during a data session. Depending on your data Services, usage may be charged against an allowance or on a fixed price per KB, and you may be subject to limitations on the amount of data usage. If you are charged a fixed price per KB, any fractional cents will be rounded up to the next cent. You may be charged for all data directed to your Device’s internet address, including data sessions you did not initiate and for incomplete transfers. If your Device is connected to any data network, you may incur data charges. Examples of data you will be charged for includes the size of a requested file or data content, web page graphics (logos, pictures, banners, advertisement, etc.), additional data used in accessing, transporting and routing the file on a data network, data from partial or interrupted downloads, re-sent data, and data associated with unsuccessful attempts to reach websites or use applications. These data charges are in addition to any charges for the data content itself. Data used and charged to you will vary widely, even between identical actions or data sessions. Estimates of data usage – for example, the size of downloadable files – are not reliable predictors of actual usage. You will not be able to view through us the number of KB attributed to a specific action/data session. Unused monthly Allotments of minutes, messages and data under your rate plan do not carry forward to the next month. Such unused Allotments are forfeited; no refund or credit of any kind is given for them. 5.4 Billing; Payment; Overage Charges. You must provide a valid credit or debit card number (from any issuer then accepted by Tremolo) to activate your Service or obtain your Device. Tremolo keeps your credit or debit card on file and automatically charges it for amounts due. Tremolo reserves the right, in its sole discretion, to stop accepting credit cards from one or more issuers. If your card expires, you close your account, your billing address changes, or the card is cancelled and replaced owing to loss or theft, you must advise Tremolo promptly by either updating your card information via your online account or contacting the Tremolo customer service department at the number listed in Section 11 below. Failure to maintain a valid credit or debit card on file or to update your information could result in your Service being hotlined or suspended as provided in Section 6. 5.4.1 Service Contract Billing; Payment; Overage Charges. This Section is applicable to Service Contract customers only. Charges under or related to your Rate Plan, including without limitation applicable taxes and Surcharges, will be payable by the due date indicated on your monthly invoice. Unless you make changes to your Rate Plan that requires separate billing, and except for charges relating to your data overage, or any non-typical or non-voice usage, Tremolo will bill you for charges under or related to your Rate Plan monthly. Your invoice will reflect monthly charges (usually billed one bill cycle in advance), any usage-based charges, taxes, Surcharges, and any other amounts owed by you to Tremolo. Tremolo reserves the right to, and you hereby acknowledge and agree that Tremolo may, bill out of cycle for non-typical usage, offer promotions or special services, prorate charges, otherwise adjust amounts charged to your account or adjust your bill cycle and dates. You are responsible for all charges associated with your account and the Services and Devices on your account, no matter who adds or uses the Services or Devices. You hereby authorize Tremolo to take the foregoing actions and to charge your credit or debit card at any time in the amount of any bill or other charges under your account that are due and payable. If Tremolo is unable to collect timely payment on any invoice for any reason attributable to you (e.g. your failure to maintain accurate card information on file, insufficient funds or credit limit, or otherwise), or if charges are reversed, Tremolo will charge you a late fee of 1.5% per month on the outstanding overdue balance, or if less the maximum amount allowed by law in the state of your billing address. 5.4.2 No Contract Billing; Payment; Overage Charges. This Section is applicable to No Contract customers only. Charges under or related to your Rate Plan, including without limitation applicable taxes and Surcharges, will be payable by you up front. Unless you make changes to your Rate Plan that require separate billing, and except for charges relating to your Tremolo service, Tremolo reserves the right to, and you hereby acknowledge and agree that Tremolo may, bill out of cycle for non-typical usage, offer promotions or special services, prorate charges, otherwise adjust amounts charged to your account or adjust your bill cycle and dates. You are responsible for all charges associated with your account and the Services and Devices on your account, no matter who adds or uses the Services or Devices. You hereby authorize Tremolo to take the foregoing actions and to charge your credit or debit card at any time in the amount of any bill or other charges under your account that are due and payable. 5.5 Other Payment Terms. Tremolo accepts payments only by credit card or debit card as set forth in Section 5.4 above. The initial placement of your order by clicking the confirmation or similar button to complete the sign-up process and accepting these Terms authorizes Tremolo to charge the credit or debit card account number on file with Tremolo, including any changed information you have given Tremolo, if the card expires or is replaced, or if you substitute a different card, for Tremolo charges as set forth in Section 5.4. This authorization will remain valid until thirty (30) days after Tremolo receives your written notice terminating Tremolo's authority to charge your credit or debit card, whereupon Tremolo will charge you any outstanding or then due charges (including, if applicable as a Service Contract customer, an Early Termination Fee) and terminate the Service. Tremolo may terminate your Service and the Agreement at any time in its sole discretion if any charge to your credit or debit card on file with Tremolo is declined or reversed, your credit or debit card expires, and you have not provided Tremolo with a valid replacement credit or debit card or in case of any other non-payment of account charges. Termination of Service for declined or expired card, reversed charges or non-payment leaves you FULLY LIABLE TO TREMOLO FOR ALL CHARGES ACCRUED BEFORE OR UPON TERMINATION (INCLUDING, IF APPLICABLE AS A SERVICE CONTRACT CUSTOMER, AN EARLY TERMINATION FEE) and for all costs incurred by Tremolo in collecting such amounts, such as (but not limited to) collection costs and attorneys' fees. Tremolo may subject your account to the collections process (including without limitation reporting your account to applicable credit bureaus) for any amounts owed due to reversed charge or non-payment. 5.6 Billing Disputes. You must notify Tremolo in writing within 7 days (or within such longer time period to the extent required by applicable law), (i) if you are a Service Contract customer, after your monthly invoice has been made available to you (whether through your online account or otherwise), or (ii) if you are a No Contract customer, after receiving your credit card statement, in either case if you dispute any Tremolo charges on the invoice or statement, as applicable, or such dispute will be deemed waived. You may not pursue a waived dispute in arbitration or in court. Unless otherwise provided by law, you must pay disputed charges until your dispute is resolved. If you accept a credit, refund or other compensation or benefit to resolve a disputed bill or charge, you agree that the issue is fully and finally resolved. For unresolved disputes see Section 14. To contact or notify us, see Section 11. Monthly bill itemization details can be found at your customer online account accessed through our website. You will not receive a separately itemized paper bill in the mail. If you have a billing dispute, you must notify or call Tremolo’s customer service department at the number listed in Section 11 below. 5.7 Credit. This Section is applicable to Service Contract customers only. Applicants for any Tremolo Service Contract service(s) may be subject to credit review, as allowed by law. By requesting that service be initiated, you authorize Tremolo to check credit scores, and to request from consumer reporting agencies information regarding employment, credit history, past address, and in the event, it becomes necessary, to recheck such information. If you believe that Tremolo has reported inaccurate information to a consumer reporting agency, you may send us a written notice describing the specific inaccuracy. Depending upon the results of the investigation, Tremolo may or may not request that said alleged inaccurate information be removed from your credit history. The results of a credit check will determine eligibility for Tremolo Service and promotions, and Tremolo may change, withdraw or place limits on your Service based on the outcome of any credit check. 5.8 Term Commitment; Early Termination Fee. This Section is applicable to Service Contract customers only. Your Rate Plan may specify a term commitment for your Service, usually 1 or 2 years (“Term Commitment”). The Term Commitment is a commitment you make to us in exchange for certain aspects of your Service that we may provide when you sign up or after you sign up (e.g. Device discounts). If your Service is suspended or otherwise stopped without billing, that time does not count toward completing your Term Commitment. You will be charged a fee (“Early Termination Fee”) for each line of Service that you terminate early (i.e. prior to meeting your Term Commitment) or for each line of Service that we terminate early for good reason (e.g. for violating the payment or other terms of the Agreement) but such Early Termination Fee may be prorated based on your remaining Term Commitment. Early Termination Fees are specified in your rate plan. Carefully review any Term Commitment and Early Termination Fee requirements prior to selecting Services. If you cancel the Agreement with us and return any Device purchased, in both cases in accordance with the Tremolo Return & Exchange Policy, you may be eligible for a waiver of your Early Termination Fee. 6. Our Rights to Limit or End Service or the Agreement and Protect our Network. You agree that we may, without notice, limit in any way, restrict in any way, suspend to any extent or terminate any Service at any time for any reason, including, but not limited to: (a) failure to make timely payment; (b) if you install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal or otherwise use equipment in connection with the Services without our permission; (c) if you incur unauthorized charges or charges in excess of any credit limitations; (d) if you resell your Service; (e) excessive usage (including without limitation with respect to any “unlimited” or similar rate plan) of the Service as determined by us; (f) harassing/threatening/abusing/offending our employees or agents; (g) providing false information; (h) interfering with our operations; (i) using/suspicion of using Services in any manner restricted by or inconsistent with the Agreement; (j) breaching the Agreement or failing to follow our policies, including without limitation our Acceptable Use Policy and Privacy Policy; (k) providing false, inaccurate, dated or unverifiable information (including without limitation credit information) that we require or request, or becoming insolvent or bankrupt; (l) modifying a Device from its manufacturer specifications; (m) failing to use our Services for an extended period of time; (n) failing to maintain an active Device in connection with the Service; or (o) if we believe the action protects our interests, any customer's interests or our network. We may take any action to: (1) protect our network, our rights and interests, or the rights of others; or (2) optimize or improve the overall use of our network and Services. Some of these actions may interrupt or prevent legitimate communications and usage - for example, message filtering/blocking software to prevent SPAM or viruses, limiting throughput, limiting access to certain websites, applications or other Data Content, prohibitions on unintended uses (for example, use as a dedicated line, or use as a monitoring service), etc. Our right to limit or restrict your service above includes, without limitation, our right to hotline your account. “Hotline your account” means that we route all calls (except emergency 911 calls) from your Device under your Service directly to our customer service center. We may hotline your account in our discretion, including, without limitation, upon any failure in charging your credit or debit card for any reason. Notwithstanding the foregoing, you agree that we are under no obligation whatsoever to hotline your account. We may elect to suspend or terminate your Service instead of hotlining, or we may hotline your Service for a certain period and then suspend it, in any case in our sole discretion. If we hotline, suspend or terminate your Service for any reason, we may charge you a fee (not to exceed the amount of your initial activation fee) to restore or reactive it. 7. Call Monitoring. To ensure the quality of our Services and for other lawful purposes, we may monitor or record calls between us (for example, your conversations with our customer service department). 8. Account Access and Security. You (the accountholder) may password protect your account information as provided on our website. You agree to protect your password and other account access credentials. You further agree that Tremolo may, in our sole discretion, treat any person who presents your credentials for account access as you or an authorized user on the account for disclosure of information or changes in Service. You agree that we may contact you for Service-related reasons through the contact information you provide, through the Services or Devices to which you subscribe or through other available means, including text message, email, fax, recorded message, mobile, residential or business phone, or mail. As we provide telecommunications products and Services to you (the account holder), we develop information about the quantity, technical configuration, type and destination of telecommunications products and Services you use, as well as some other information found on your bill ("CPNI"). Under federal law, you have the right, and we have a duty, to protect the confidentiality of your CPNI. For example, we implement safeguards that are designed to protect your CPNI, including authentication procedures when you contact us. For some accounts with a dedicated Tremolo representative, we may rely on contacting your pre-established point of contact as the standard authentication measure. Additional information regarding our use of CPNI is contained in our Privacy Policy available on our website. 9. Intellectual Property. You agree not to infringe, misappropriate or injure the intellectual property rights of Tremolo or any third party. Except for a limited license to use the Services or Devices arising from the sale of a product, your purchase of Tremolo Devices and Services does not grant you any license to copy, modify, reverse engineer, download, redistribute, or resell the intellectual property of Tremolo or others related to the Devices and Services, which may be used only with Tremolo Service unless expressly authorized by Tremolo. You agree that a violation of this section harms Tremolo, which cannot be fully redressed by money damages, and that Tremolo shall be entitled to immediate injunctive relief in addition to all other remedies available. 10. Privacy Information. Our Privacy Policy governs how we use information related to your use of our Service and is available online at tremolo.net/mobile-terms-conditions. We may change our Privacy Policy without notice; however, if we change our policy to allow use or disclosure of personal information in a way that, in our sole determination, is materially different from that stated in the policy at the time the data was collected, we will post notice in advance of the change. Data on your Device may automatically be stored on your Device or our network. Any data left on your Device will be accessible to others who use your Device, and may be deleted, altered, or transferred to our network servers. 11. Notices and Customer Communications. Notices from Tremolo, or any third-party provider from which you purchase any product or service in connection with your Tremolo Service (including without limitation the provider of any third-party device protection plan), to you may be delivered, at Tremolo’s or such third-party’s discretion, by being (a) sent to your last known contact information as reflected in the company records of Tremolo, provided by one of the following methods: (i) by U.S. mail, postage prepaid; (ii) by facsimile transmission; or (iii) by email; (b) given to you by a notation on, or an insert with, your billing invoice, whether such invoice is delivered to you or posted under your account on mobile.tremolo.net; or (c) posted through mobile.tremolo.net. Notices from you to Tremolo that are required to be in writing shall be mailed to Tremolo customer service department. Written notifications shall be deemed given: (i) three (3) business days after deposit of the notice in the United States mail, postage prepaid; or (ii) on the same business day, if given by other means. Tremolo’s customer service department may be contacted at 833-766-2111 or as otherwise specified on tremolo.net. 12. Disclaimer of Warranties; Limitation of Liability; Indemnification. 12.1 Limitation of Liability. IN ADDITION TO THE DISCLAIMERS OF LIABILITY ELSEWHERE IN THE AGREEMENT, IN NO EVENT SHALL TREMOLO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS OR ANY OTHER THIRD-PARTY PROVIDER WHO FURNISHES SERVICES TO YOU IN CONNECTION WITH THE AGREEMENT OR THE SERVICE BE LIABLE FOR ANY DAMAGES RESULTING FROM: 1) PROVIDING OR ANY DELAY OR FAILURE TO PROVIDE THE SERVICE, INCLUDING WITHOUT LIMITATION EMERGENCY 911 DIALING, AT ANY TIME OR FROM TIME TO TIME, OR ANY INTERRUPTION, DEFICIENCY OR DEGRADATION OF VOICE QUALITY OR OTHER ASPECT OR FEATURE OF THE SERVICE; 2) ANY ACT OR OMISSION OF AN UNDERLYING CARRIER, SERVICE PROVIDER, VENDOR OR OTHER THIRD PARTY; 3) ANY FORCE MAJEURE EVENT SUCH AS (BUT NOT LIMITED TO) ACTS OF GOD, TERRORISM, STRIKES, FIRE, WAR, RIOT, AND GOVERNMENT ACTIONS; 4) ANY EQUIPMENT, DEVICE, SERVICE, NETWORK OR FACILITY SHORTAGE, USE, CONNECTION, DAMAGE, FAILURE, UPGRADE, MODIFICATION OR RELOCATION; 5) ANY LOSS OF DATA, VOICEMAILS, PICTURES, OR OTHER INFORMATION ON OR CONNECTED WITH YOUR DEVICE, EVEN IF THE LOSS OCCURS WHILE WE WORK YOUR DEVICE FOR ANY REASON; 6) ANY OUTAGE OF CUSTOMER'S INTERNET SERVICE PROVIDER OR BROADBAND SERVICE PROVIDER; 7) ANY ACT OR OMISSION OF CUSTOMER OR ANY PERSON USING THE SERVICE PROVIDED TO CUSTOMER; 8) ANY OTHER CAUSE THAT IS BEYOND TREMOLO’S CONTROL, INCLUDING WITHOUT LIMITATION A FAILURE OF OR DEFECT IN ANY SERVICE, THE FAILURE OF AN INCOMING OR OUTGOING COMMUNICATION, THE INABILITY OF COMMUNICATIONS (INCLUDING WITHOUT LIMITATION 911 DIALING) TO BE CONNECTED OR COMPLETED, OR DEGRADATION OF VOICE QUALITY; 9) TRAFFIC OR OTHER ACCIDENTS, OR ANY HEALTH-RELATED CLAIMS RELATING TO YOUR DEVICE AND SERVICE; 10) DATA CONTENT OR INFORMATION ACCESSED WHILE USING YOUR DEVICE OR SERVICE; 11) INTERRUPTED, FAILED, OR INACCURATE LOCATION INFORMATION SERVICES; 12) INFORMATION OR COMMUNICATION THAT IS BLOCKED BY A SPAM FILTER; OR 13) VIRUSES, WORMS, OR MALICIOUS CONTENT, MATERIALS, DATA, TEXT, IMAGES, VIDEO OR AUDIO DOWNLOADED TO OR STORED OR PUT ON YOUR DEVICE, OR OTHER DATA CONTENT OR INFORMATION ACCESSED WHILE USING YOUR SERVICE OR OTHERWISE. TO THE EXTENT ALLOWED BY APPLICABLE LAW, TREMOLO’S AGGREGATE LIABILITY FOR ANY CLAIM YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED TIME PERIOD. IN NO EVENT SHALL TREMOLO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES OR AGENTS OR ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO YOU IN CONNECTION WITH THE AGREEMENT OR THE SERVICE BE LIABLE FOR ANY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE OR PROFITS, OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE DEVICE OR SERVICE, INCLUDING INABILITY TO BE ABLE TO DIAL EMERGENCY 911 OR TO ACCESS EMERGENCY SERVICE PERSONNEL THROUGH THE SERVICE. THE LIMITATIONS SET FORTH HEREIN APPLY TO CLAIMS FOUNDED IN BREACH OF CONTRACT, BREACH OF WARRANTY, PRODUCT LIABILITY, TORT, INFRINGEMENT AND ANY AND ALL OTHER THEORIES OF LIABILITY AND APPLY WHETHER OR NOT TREMOLO WAS INFORMED OF THE LIKELIHOOD OF ANY PARTICULAR TYPE OF DAMAGES. THIS SECTION 12.1 SHALL SURVIVE THE TERMINATION OF THE AGREEMENT. 12.2 Indemnification. You agree to defend, indemnify and hold harmless Tremolo, its officers, directors, employees, affiliates and agents and any other third-party provider (each, an “Indemnified Party”) who furnishes products or services to you in connection with the Agreement or the Service or Device (and, at Tremolo 's option, either defend any such Indemnified Party or pay such Indemnified Party’s cost of defense) from and against all claims, losses, damages, fines, liabilities, penalties, costs and expenses of any nature whatsoever ("Liability"), including reasonable attorneys' fees, related to or arising from your actions or omissions, including without limitation: (a) use of the Device or Service; (b) any violation of applicable laws, regulations, the Agreement or related policies; (c) negligent acts, errors or omissions; (d) injuries to or death of any person, and for damages to or loss of any property, which may in any way arise out of or result from or in connection with the Agreement, the Device or the Service, except to the extent that such liabilities arise from the gross negligence or willful misconduct of Tremolo; (e) claims for infringement of any intellectual property rights arising from use of the Service, Device, any software, the Internet, Personal Data or Content; (f) claims arising from Content transmitted by or to you; (g) the use of the Services with any interface devices not provided by Tremolo; or (h) the absence, failure or outage of the Service, including the 911 emergency response service accessible through the Services, and/or the inability of you to be able to access emergency response center personnel, whether arising out of misrouting of 911 calls due to your failure to provide Tremolo with accurate and up-to-date service address information or other information or your failure to follow activation procedures for 911 calling. This Section 12.2 shall survive termination of this Agreement. 12.3 Disclaimer of Warranties. TREMOLO DOES NOT MANUFACTURE WIRELESS DEVICES. YOUR WIRELESS DEVICE MAY COME WITH A SEPARATE WRITTEN WARRANTY FROM THE MANUFACTURER. THE SERVICE, THE DEVICES, AND ANY APPLICATIONS ON YOUR DEVICE ARE PROVIDED "AS IS" AND TREMOLO MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS OF THE SERVICE FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OR ANY REPRESENTATION OR WARRANTY THAT THE SERVICE, THE DEVICE OR ANY APPLICATION WILL MEET CUSTOMER'S REQUIREMENTS. WITHOUT LIMITING THE FOREGOING, TREMOLO DOES NOT REPRESENT OR WARRANT THAT THE SERVICE OR THE DEVICE WILL BE WITHOUT FAILURE, DELAY, INTERRUPTION, ERROR, DEGRADATION OF VOICE QUALITY OR LOSS OF CONTENT, DATA OR INFORMATION. TREMOLO DOES NOT WARRANT THAT YOUR DEVICE WILL WORK PERFECTLY OR WILL NOT NEED OCCASIONAL UPGRADES OR MODIFICATIONS, OR THAT IT WILL NOT BE NEGATIVELY AFFECTED BY NETWORK-RELATED MODIFICATIONS, UPGRADES OR SIMILAR ACTIVITY. IF YOU DOWNLOWAD OR USE APPLICATIONS, SERVICES OR SOFTWARE PROVIDED BY THIRD PARTIES, 911 OR E911, OR OTHER CALLING FUNCTIONALITY, MAY WORK DIFFERENTLY THAN SERVICES OFFERED BY US, OR MAY NOT WORK AT ALL. DISCLAIMER REGARDING DEVICE PROTECTION PLANS: Device protection plans offered in conjunction with your Device purchase or Service are not plans provided by Tremolo. Tremolo may make available to your certain device protection plans offered by third-party providers but does not itself offer device protection coverage. Device protection coverage is offered to you by a third-party provider and any device protection plan you may purchase is a relationship between you and such provider pursuant to separate contract between you and them. TREMOLO MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY DEVICE PROTECTION PLAN. DEVICE PROTECTION PLANS ARE PROVIDED “AS IS”, SUBJECT TO AND GOVERNED BY YOUR CONTRACT WITH THE THIRD-PARTY PROVIDER. YOU UNDERSTAND AND AGREE THAT YOUR PURCHASE OF A DEVICE PROTECTION PLAN IS ENTIRELY AT YOUR OWN RISK AND THAT YOU WILL NOT HOLD TREMOLO RESPONSIBLE IN ANY RESPECT FOR YOUR DEVICE PROTECTION PLAN, INCLUDING WITHOUT LIMITATION THE PERFORMANCE OR FAILURE TO PERFORM OF THE THIRD-PARTY PROVIDER. YOU FURTHER UNDERSTAND AND AGREE THAT WHILE TREMOLO MAY BILL OR PERFORM OTHER ADMINISTRATIVE FUNCTIONS ON BEHALF OF THE THIRD-PARTY PROVIDER, TREMOLO IS NOT RESPONSIBLE TO YOU, FOR THESE BILLING OR OTHER MATTERS AND YOU WILL LOOK EXCLUSIVELY TO THE THIRD-PARTY PROVIDER TO RESOLVE ANY ISSUES YOU MAY HAVE WITH SUCH MATTERS. 12.4 Many services and applications offered or accessible through your device may be provided by third parties. Some of these services and applications may involve charges for which you will be billed. In addition, personal information you submit may be read, collected or used by the service or application provider and/or other users of such service or application. Tremolo is not responsible for any charges incurred or information submitted, accessed or used in connection with any third-party service or application. You are responsible for your use of or access to third party services and applications, such as maintaining virus and other security protections. 13. Choice of Law; Venue; Severability. Except as otherwise specified in these Terms, the Agreement is governed by applicable federal law and the laws of the state of North Carolina, without regard to its conflicts of laws rules. Foreign laws (except for Puerto Rico) do not apply. Unless otherwise agreed, court proceedings must be in North Carolina. If any provision of the Agreement is invalid under applicable law, such provision will not apply; however, the remainder of the Agreement will be in full force and effect. 14. Dispute Resolution and Arbitration. PLEASE READ THIS SECTION OF THESE TERMS CAREFULLY, AS IT PROVIDES FOR THE RESOLUTION OF MOST DISPUTES THROUGH BINDING ARBITRATION. YOU WILL CONTINUE TO HAVE CERTAIN RIGHTS TO SEEK RELIEF FROM AN APPROPRIATE GOVERNMENTAL REGULATORY AGENCY. THIS SECTION APPLIES WITHOUT DISTINCTION TO BOTH SERVICE CONTRACT AND NO CONTRACT CUSTOMERS. 14.1 If you have a dispute arising from or relating to your Service, Device or invoice, or otherwise arising from or relating to the Agreement (a “Dispute”), please first call Tremolo Customer Care at the number listed in Section 11 above. 14.2 As evidenced by this Agreement, the Service is an interstate commerce transaction, and this Section 14 is therefore governed by the Federal Arbitration Act. All Disputes (in any case, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory) must be resolved by final and binding arbitration, pursuant to the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as in effect at the time of the arbitration, and as modified herein. You may contact AAA in writing at one of its locations (e.g. The Rotunda, 4201 Congress Street, Suite 125, Charlotte, NC 28209). You may also obtain additional information about AAA and its procedures from AAA's website, at www.adr.org. Notwithstanding the foregoing, either you or Tremolo may bring an individual action against the other party in small claims court. 14.3 Prior to commencing an arbitration proceeding with the AAA, a party seeking to arbitrate any Dispute must send to the other party, via certified mail, a written Notice of Dispute (“Notice”). The Notice to Tremolo must be addressed to: Tremolo Customer Care, 1000 Progress Place, Concord, NC 28025-2449 (“Dispute Notice Address”). The Notice must (a) describe the nature and basis of the claim or Dispute; and (b) describe the specific relief sought. You and Tremolo each expressly agree to attempt to resolve any Dispute by first sending the Notice to the other party, prior to initiating or commencing an arbitration proceeding with the AAA. 14.4 If a Dispute is not satisfactorily resolved within sixty (60) days after the Notice is received, either party may then commence an arbitration proceeding with the AAA. Any Dispute must be brought within two (2) years after the date on which the basis for the Dispute first arises. Any arbitration proceeding shall be fully resolved within six (6) months from the date of commencement, unless otherwise agreed in writing. 14.5 In conducting the arbitration, and in making any award, the arbitrator will be bound by and must strictly enforce the terms of the Agreement, and will not expand, limit, or otherwise modify the terms of the Agreement. The arbitrator will not award damages that are not expressly authorized by the Agreement. The arbitrator will not have authority to award punitive or exemplary damages or attorneys' fees. You and Tremolo expressly waive any claims for an award of damages that are excluded under the Agreement. 14.6 The arbitration will be based only on written submissions of the parties, and the documents submitted to the AAA relating to the Dispute, unless either party requests that the arbitration be conducted pursuant to the AAA's in-person, telephonic, or on-line procedures. If the amount involved in the Dispute is less than $10,000, the arbitration will be conducted in the county of the last billing address of your Service. If the amount in dispute is $10,000 or more, the arbitration will be conducted in Charlotte, North Carolina. You have the right to be represented by an attorney in any arbitration. 14.7 You must pay the applicable AAA filing fee when you submit your written request for arbitration to the AAA. Unless otherwise provided for in the AAA Rules, or in the arbitration award, all other administrative fees and expenses of arbitration, including the fees and expenses of the arbitrator, will be divided equally between you and Tremolo. The prevailing party may seek to recover from the other party the AAA's fees and the expenses of the arbitrator. If you select an in-person, telephonic, or on-line arbitration process, you must pay your share of any higher administrative fees and costs for the process you select. 14.8 Unless applicable substantive law provides otherwise, each party will pay its own expenses to participate in the arbitration, including attorneys' fees and expenses for witnesses, document production, and evidence presentation. 14.9 All post-award proceedings will be governed by the Federal Arbitration Act. Any award may be confirmed and enforced in any court of competent jurisdiction. The arbitration will be confidential. Neither you nor Tremolo may disclose the existence, content, or results of the arbitration, except to confirm and enforce the award, or as may be required by law. 14.10 CLASS ARBITRATION WAIVER. Each Dispute will be resolved on an individual basis. YOU AND TREMOLO SPECIFICALLY AGREE THAT YOU AND TREMOLO MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A CLAIMANT OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The Agreement does not allow class or collective arbitrations even if applicable AAA rules would. YOU AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OF MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATVIE OR CLASS PROCEEDING (“Class Arbitration Waiver”). Notwithstanding anything else in this Dispute Resolution and Arbitration Section 14, the validity and effect of the Class Arbitration Waiver may be determined only by a court and not by an arbitrator. You and Tremolo acknowledge that the Class Arbitration Waiver is material and essential to the resolution of any Dispute and is non severable from this Dispute Resolution and Arbitration Section 14. THEREFORE, IF THE CLASS ARBITRATION WAIVER IS LIMITED, VOIDED, OR OTHERWISE FOUND UNENFORCEABLE, THEN THE ENTIRETY OF THIS DISPUTE RESOLUTION AND ARBITRATION SECTION 14 (but only the Dispute Resolution and Arbitration Section 14) SHALL BE NULL AND VOID AND IF YOU CHOOSE TO PROCEED WITH YOUR CLAIM, YOU MUST DO SO IN COURT PURSUANT TO SECTION 13. 14.11 NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. 15. Class Action Waiver. In the event any claim proceeds in court rather than through arbitration, for any reason, both you and Tremolo agree that such Dispute will only be resolved on an individual basis (“Class Action Waiver”). YOU AND TREMOLO SPECIFICALLY AGREE THAT YOU AND TREMOLO MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. 16. Jury Trial Waiver. To the extent any claim proceeds in court rather than through arbitration, for any reason, if not prohibited by applicable law, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL. 17. Miscellaneous. 17.1 Waiver. A waiver of any part of the Agreement in one instance is not a waiver of any other part or any other instance and must be expressly provided in writing to be effective. If we do not enforce our rights under any provisions of the Agreement, we may still require strict compliance in the future. 17.2 Severability. Each provision of this Agreement fully applies permitted by applicable law. If any provision of this Agreement is determined to be invalid or unenforceable by a court of competent jurisdiction, the remainder of this Agreement shall remain valid and enforceable. 17.3 Assignment. You shall not assign the Agreement or any of your rights or duties under it without our prior written consent. The Agreement, the Devices and the Service are not for resale. We may assign all or part of the Agreement or your obligations to us without notice. 17.4 Entire Agreement; English Version; Other Provisions. The Agreement is the entire agreement between you and Tremolo and defines all the rights you have with respect to your Service and Device, except as provided by law, and you cannot rely on any other documents or statements by any sales, service representatives or other agents. The Agreement is not for the benefit of any third party except our affiliates and successors in interest. If you obtain a Device, services or content from a third party, you may have a separate agreement with the third party; Tremolo is not a party to that agreement. The original version of the Agreement is in English. To the extent there are conflicts between the English version and any other language version, the English version will control. Any determination made by us pursuant to this Agreement, shall be in our sole reasonable discretion. Sections 3.9, 5.5 (to the extent relating to Tremolo’s right to charge your credit or debit card after termination of authority), 5.9, and 9 through 17 shall survive expiration or termination of the Agreement.